Shipping Policy

We currently ship within the United States and are working to expand our services to other countries in the future.

Delivery Time Formula:

Total Delivery Time = Handling Time + Transit Time

  • Handling Time: 1–2 business days (Monday to Friday).
  • All products go through a production process before shipping, contributing to the handling time.
  • Order Cut-Off Time: Orders placed before 03:00 pm  (GMT-05:00) Eastern Standard Time (New York) will begin processing the same business day. Orders placed after this time or on weekends/public holidays will be processed the next business day.

Shipping Methods, Costs, and Transit Times:

Shipping Name

Transit Time

Shipping Charge

Domestic Shipping

3 to 5 business days (Monday to Friday)

Free

Tracking Information:

Once your order has been shipped, we will provide you with a tracking number via email.

Change of Address:

If you need to update your shipping address, please contact us at  michele@fioreverde.design or call us at +1 877-277-9344 within 24 hours of placing your order. Please note, we cannot change the shipping address once your order is in transit.

Customer Support:

We’re here to assist you! Reach out to us during the following hours:

  • Operating Hours: Monday to Friday, 9:00 AM - 6:00 PM and Saturday, 9:00 AM - 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

Contact Details:

  • Phone: +1 877-277-9344 ( Monday to Friday, 9:00 AM - 6:00 PM and Saturday, 9:00 AM - 5:00 PM)
  • Email: For any questions or inquiries, email us at michele@fioreverde.design. We strive to respond to emails within 24 hours during business days.

Notes:

  • Delivery times may vary due to external factors such as public holidays, weather conditions, or courier delays.
  • We currently do not ship to locations outside United States but are planning to expand soon.